Contact Us

For bookings and inquiries:

Phone: 808-856-6849

Email: luxeplaymaui@gmail.com

FAQ | Luxe Play Maui

Contact Us

For bookings and inquiries:

Phone: 808-856-6849

Email: luxeplaymaui@gmail.com

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FAQ

What is Soft Play Entertainment?

Soft Play Entertainment is a safe and engaging play area designed for young children. It includes elements like ball pits and interactive play equipment to keep the little ones entertained and happy during your event.

 

What events do you cater to?

We cater to various events, including weddings, birthday parties, corporate events, and any other special occasion where you want to add a touch of magic and luxury.

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What ages are recommended for your Soft Play, Ball Pit Rental and Bounce Castles?

The recommended ages for our soft play set-ups are 0-4 years. Our ball pit rentals and Bounce Castles come in different sizes suitable for crawlers up to young adults.

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How often and what do you use to clean your equipment?

Each piece of equipment is carefully cleansed and sanitized before and after your event. We use an eco-friendly disinfectant product that kills up to 99.9% of viruses (EPA- approved to kill novel corona virus), bacteria and fungus with pure-non toxic, no chemical residue and natural ingredients that are safe for all children.

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How do I book your services?

Booking our services is easy and hassle-free. Simply fill out the inquiry form on our website, and our team will get in touch with you to discuss your requirements and provide further details.

 

What areas do you serve and is there a delivery fee?

Our services are available on the beautiful Island of Maui. Delivery fee will be determined once we confirm location of your event and logistical needs related to servicing your space.

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Are your soft play rentals for indoor only?

Our Soft Play rentals are commercial grade for both indoor and outdoor use. Outdoor events are possible with weather premitting, as well as leveled outdoor ground.

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How far in advance should I book and how do I book your services?

We recommend booking as early as possible to secure your preferred date and ensure we have ample time to create a magical experience tailored to your event. Popular dates tend to fill up quickly, so it's best to reserve your spot in advance.

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Do you require a deposit when booking?

Yes, depending on what it is you are booking a percentage of your grand total is required to secure your event date. However, if your event is within the month then full payment is required. Due to high demand, we do not hold dates.

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Do you assemble and breakdown equipment?

Yes, We will coordinate with client appropriate time frames for both setup and breakdown. Assembly and breakdown requires 30-90 mins separately depending on the size of your rental equipment package.

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Are your services kid-friendly and safe?

Absolutely! The safety and enjoyment of all guests, including children, are our top priorities. Our soft play equipment is designed with child safety in mind, and all our services are conducted by professional and experienced staff.

 

Do children need to be supervised while using your soft play equipment?

Yes, each child absolutely needs to be monitored during use of our soft play equipment. While our equipment is soft, safe, and sanitized, adults’ eyes should stay on the little ones at all times. We provide an attendant to make sure the rules are being followed and that the playground is being used in a safe and fun way, but attendant on site is NOT responsible for the supervision of children.

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Are you insured?

Yes, Luxe Play Maui, LLC is licensed and insured.

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Balloon Decor FAQ

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What types of Balloon Decor do you offer?

We offer a wide range of Balloon Decor options to suit various events and themes. This includes balloon arches, balloon garlands, balloon centerpieces, balloon columns, and personalized balloon arrangements.

 

Can I customize the Balloon Decor to match my event theme?

Absolutely! We take pride in providing personalized Balloon Decor services. Our talented team will work closely with you to create balloon arrangements that perfectly complement your event theme and vision.

 

Are your Balloon Decorations suitable for both indoor and outdoor events?

Yes, our Balloon Decor is designed to be versatile and can be used for both indoor and outdoor events. We ensure that the materials used are durable and suitable for various settings.

 

Can I add personalization to the Balloon Decor?

Yes, we offer options for adding personalization to the Balloon Decor. Whether you want to include names, special messages, or themed wording, we can create custom decals or balloon prints to make your decor even more unique.

 

How far in advance should I book Balloon Decor services?

To secure your preferred date and ensure we have enough time to create the perfect arrangements, we recommend booking our Balloon Decor services as early as possible. Popular dates tend to fill up quickly, so don't wait to reserve your spot.

 

Do you provide delivery and set-up services for Balloon Decor?

Yes, we offer delivery and set-up services for Balloon Decor. Our team will ensure that the decorations are set up professionally, leaving you stress-free to enjoy your event. We take a certain percentage of your grand total as a retainer fee to secure your booking.

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Do you charge a delivery fee?

Yes, delivery fee covers labor, set up and breakdown.

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Are your Balloon Decorations eco-friendly?

Yes, we are committed to sustainability, and our Balloon Decorations are made from high-quality, eco-friendly materials.

 

Can I combine Balloon Decor with other services, such as Soft Play Entertainment or Backdrops?

Absolutely! You have the flexibility to combine our Balloon Decor services with any other offerings we provide, such as Soft Play Entertainment or personalized Backdrops. This allows you to create a cohesive and enchanting experience for your event.

 

How can I book Balloon Decor services for my event?

Booking our Balloon Decor services is simple. Click on the "BALLOONS ONLY" tab above, fill out the inquiry form, and our team will get in touch with you to discuss your requirements and provide further details. If you have any other questions or need more information, please don't hesitate to contact us. Our team is dedicated to bringing your vision to life with stunning Balloon Decorations that will add an extra touch of magic to your event.

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Contact Us

For bookings and inquiries:

Phone: 808-856-6849

Email: luxeplaymaui@gmail.com